EazyDocs vs Echo Knowledge Base: A Head-to-Head KB Plugin Comparison

If you’re running a WordPress website, providing valuable information to your audience and customers is crucial for success. You should put that information in a well-formatted knowledge base.  A knowledge base plugin can be a game-changer when organizing and presenting information effectively. These plugins allow you to create a searchable repository of articles, FAQs, and other documentation, making it easy for users to find the information they need.

In this article, we’ll compare two popular WordPress knowledge base plugins – EazyDocs vs Echo Knowledgebase – to help you decide which one suits your needs best. Both of these plugins are widely regarded as the best KB plugins in the category, and deciding between them can be a bit tricky. But don’t worry, we’ll break all the details into bite-size pieces to help you make the final decision. 

What is a Knowledge Base Plugin?

Before we delve into the comparison, let’s briefly explain what a WordPress knowledge base plugin is. Essentially, it’s a tool that allows you to create a repository of articles, FAQs, tutorials, and other informative content that addresses the common queries and concerns of your website visitors and customers.

Why Use a WordPress Knowledge Base Plugin?

There are many reasons why you should use a WordPress knowledge base plugin. Not only can these popular plugins help you create functional and well-structured knowledge bases, but they can also help you accomplish additional web tasks.

Here are just a few:

• Reduces customer support tickets: A well-organized knowledge base can help you reduce the number of customer support tickets you receive. This can save you time and money, and it can also improve your customer satisfaction.
• Improves self-service: A knowledge base can help your users find the information they need without having to contact customer support. This can free up your support team to focus on more complex issues.
• Increases website traffic: A well-optimized knowledge base can attract new visitors to your website. This is because search engines often index knowledge bases, so your articles and FAQs can show up in search results.
• Improves your brand: A well-maintained knowledge base can show potential customers that you are a knowledgeable and helpful company. This can help to improve your brand reputation and attract new customers.
• Increases user engagement: A knowledge base can provide users with valuable information that can help them get the most out of your product or service. This can increase user engagement and satisfaction.

Best KB Plugins Must Have The Following Features:

While choosing the best KB plugin, that plugin must have the following features for an optimal knowledge base creation and management experience.

Overview of EazyDocs vs Echo KB: Features: (EazyDocs vs Echo KB: Feature Comparison)

Features / Context		EazyDocs	Echo KB
Pricing		Starts at $49/year	Starts at $46/year
Money-Back Guarantee		30 Days	30 Days
Modern Doc Builder UI
Built-in Glossary Builder
Free Version
Search Box
Gutenberg Blocks
Elementor Widgets
Compatibility with Elementor
Live Customizer
Recently Viewed Docs
Recently Published Docs
Related Docs
Private/Internal Docs
Password Protected Docs
Estimated Read time
Doc Views Count
Feedback on Docs
Document Badges
Multilingual/Translation Ready
Analytics
Email Reporting
Responsive & Retina Ready
Font Size Switcher
Print Doc Option (on frontend)
Drag-n-drop Sorting/Ordering
Doc Assistant
One Page Doc
Notifications
Filter by Characters
RTL Supported
Dark Moded Docs
Duplicate Docs
Conditional Dropdown
Ajax Doc Loading
Advanced Doc Sidebar
Table of Contents
KB Plugin Addons

An Introduction to EazyDocs – Knowledge Base Builder Plugin

EazyDocs is a cutting-edge platform designed to streamline & optimize the complexities of documentation & knowledge base creation. Whether you’re a seasoned developer, or product designer, or just trying to create an online knowledge base, EazyDocs is here to make your life easier.

The documentation platform empowers you to effortlessly deploy, manage, and scale existing documents on your website with a well-structured layout across your website. With its user-friendly interface and powerful features, you can set a new streamlined course of action for your reader base. Best of all it features a collaborative environment for allowing multiple team members to work on the same document.

An Introduction Echo Knowledge Base for Documentation & FAQs

Echo KB is a powerful and user-friendly knowledge base plugin for WordPress. It makes it easy to create, manage, and publish documentation and FAQs on your website. What sets Echo KB apart from our other pick EazyDocs is the fact that it features additional addons for its plugins. These add-ons are locked behind the premium paywall. Some users may like the fact that the Echo knowledge base is not bloated with features that they don’t require and can install a plugin extension addon to get the features at a later date.

On the other hand, some may find this tedious as they have to install an additional plugin file to their WordPress website. Nonetheless, Echo is a proven platform with a great track record for creating and managing documentation.

Configuration & Ease of Use: Which Knowledge Base Builders Offers the Most?

In this part of the comparison, we’ll be looking at how easy it is to create, manage, & update knowledge base documents regularly for both of these platforms.

EazyDocs Documentation Dashboard

EazyDocs features a simple drag-and-drop layout that lets you create, manage, and organize all published content. The dashboard is formatted in a simplified layout that resembles the built-in Gutenberg block editor.

Creating documentation with EazyDocs is easy. Just click on “Add New” and then click on the redirect button to take you to the block editor screen.

From here, you can use the built-in text editor to create a comprehensive document with text, images, code snippets, videos, listed items, data tables, and so much more.

You can also use any Gutenberg widgets or third-party widgets on your documents, or you can take advantage of the built-in Gutenberg widgets for EazyDocs.

When you’re done working on your document, just hit “Publish” and you’re done. The whole process is similar to publishing an article or a blog post on WordPress.

Echo Knowledge Base Dashboard

Unlike EazyDocs, Echo features an extensive installation wizard that goes through all the initial settings for your knowledge base layout. So that you don’t have to configure additional settings and start creating content upon installation.

The Echo setup wizard lets you select layouts, content format, sidebar content, and so on. It is slightly more complex than EazyDocs but it explains all the sets and how the plugin functions neatly.

Pricing EazyDocs vs Echo KB: The Best Knowledge Base Option for You

EazyDocs Subscription Plans

EazyDocs features a very straightforward no-fuss pricing system starting at just $ 49/ Year with the option to opt in for lifetime licensing.

When it comes to fair pricing EazyDocs is the champion with all the necessary features for individuals or small businesses like unlimited documentation creation, nested organization of documents, on-demand assist loading, live search, etc already available on the free version of EazyDocs.

Most of the premium features such as Conditional Content Dropdown, and Doc Assistant can be unlocked with the EazyDocs Pro plan.

The EazyDocs Pro Max plan unlocks heavy hitter KB features such as Doc Contributor, Docs Analytics, Footnotes, Pre-made Elementor Templates, and so on.

For user convenience, EazyDocs has laid out the difference between the pricing plans in a neat information table.

Echo Knowledge Base Subscription Plans

Echo FAQ plugin’s subscription plan starts at just $ 46/Year but additional tires of pricing unlocking more and more features. Although initial pricing starts cheaper than EazyDocs you want to add more and more features to your knowledge base website.

The pricing goes up drastically. Even lifetime licensing costs more than EazyDocs. But do note Echo offers additional features and widgets to help you with content creation.

EazyDocs Customization Options: Versatile and Flexible

EazyDocs offers an unparalleled customization experience. The plugin’s Customizer option takes you to the WordPress Theme Customizer menu, where you can individually customize every aspect of the document layout and function.

For example, you can customize the documentation layout for individual documents published from this customizer option. Any changes you make on this screen will automatically change the value for its associated shortcode.

The customization possibilities are endless with EazyDocs. Some popular options that users like to personalize include:

• Documentation layout: You can change the layout of your documents, including the number of columns, the order of the elements, and the spacing between them.
• Ajax search bar results: You can customize the results that are displayed when a user searches your knowledge base.
• Back to the top button: You can add a back to the top button to your documents, making it easy for users to return to the top of the page.
• Docs archive layout: You can customize the layout of your knowledge base archive page.
• Docs contribution toggle: You can allow users to contribute to your knowledge base by adding a contribution toggle to your documents.
• Onepage documentation layout: You can create a one-page documentation layout, which allows users to view all of your documents on a single page.

These are just a few of the many customization options that EazyDocs offers. With EazyDocs, you can create a knowledge base that is truly unique to your brand and your needs.

Customization Options: the Flexibility of Echo KB

The Echo knowledge base plugin comes with a lot of individual widgets and short tools that can be individually customized from the plugin dashboard. But best of all users can customize a lot of important features and options of the plugin right from the setup wizard screen.

Throughout our testing, we found that the customization options are versatile on the Echo wiki plugin but is it safe to say novice users may find Echo dunting for the number of options it provides?

You can get a sense of this from the Echo KB plugin’s documentation pages.

Online Resources, Support & Plugin Documentation

Both EazyDocs and Echo KB have earned recognition for providing efficient resources to operate their respective plugins, ensuring smooth functionality without any issues.

EazyDocs vs Echo KB doesn’t matter here, both are dedicated to offering extensive documentation, including detailed explanations of each function, and helpful how-to guides in the form of informative blogs.

EazyDocs stands out for tailoring its blogs and resources to cater to everyday WordPress users, adopting a user-friendly tone in its content that resonates well with its target audience.

On the other hand, Echo KB takes a different approach, by not providing dedicated blog content resources on their website but has opted for publishing YouTube video tutorials and resource-heavy documentation pages.

When it comes to customer support, EazyDocs takes the lead, promising a rapid response to support tickets within an impressive timeframe of 8 to 12 hours. In practice, they have even surpassed this benchmark with an average ticket response time that is even quicker.

Conversely, Echo KB does not mention its support policies and the average time it takes for its support staff to respond to tickets.

Conclusion

EazyDocs and Echo KB are both excellent knowledge-base plugins for WordPress. They both offer a wide range of features, including document creation, management, and customization. However, there are some key differences between the two plugins.

EazyDocs is a more straightforward plugin with a simpler pricing structure. It offers all the essential features that you need to create a knowledge base, and it is also more affordable than the Echo KB. However, EazyDocs does not offer as many customization options as Echo KB.

Echo KB is a more complex plugin with a more flexible pricing structure. It offers a wider range of features, including additional widgets, add-ons, and integrations. However, the Echo KB is also more expensive than EazyDocs.

Ultimately, the best knowledge base plugin for you will depend on your specific needs and requirements. If you are looking for a simple and affordable plugin with all the essential features, then EazyDocs is a good option. However, if you need a more complex plugin with a wider range of features, then Echo KB is a better choice.

Here is a table that summarizes the key differences between EazyDocs and Echo KB:

Vs	EazyDocs	Echo KB
Feature	Advanced dashboard, Easy to use & organize, User-friendly	Setup Wizard, A lot of options, & a lot of widgets to work with
Pricing	Starts at $ 49/year	Starts at $ 46/year
Customization	Very Customizable	Flexible customization options
Ease of use	Simple and easy to use	More complex and difficult to use

Frequently Asked Questions on Knowledge Base Plugins