This is a subscription policy only for products sold on spider-themes.net. Subscription includes support and updates for 12 months from date of purchase.
After 12 months, you must upgrade your subscription to receive project updates and customer support.
Subscription support is a service provided by spider-themes via the ticketing system in the spider-themes.net documentation. All spider themed products include 12 months of project support from date of purchase. Support includes:
— Bug fixes
— Item updates
Please note that the time it takes to respond to your request may vary. If you’re waiting for a fix or update, it may take days (weeks) for the fix to be properly reviewed and published. Our support can also suspend providing project support.
If you experience technical issues with product support, you may be asked to access your website details to provide precise assistance.
Installation and Setup: Supports project installation and setup excluding clients. However, clear documentation is provided for all items regarding installation and setup.
Customization: Subscription does not include the service of modifying or extending the item beyond the original features style and functionality described on the product page.
Hosting Server Environment or Software: We do not need support with questions about your web hosting or server environment, or with software you install on your computer to use our products.
spider-themes only offers a 30-day money back guarantee for sales on spider-themes.net. During this time, if for any reason you are not satisfied with the full service provided by our plugin, you can get a full refund.
Before you ask for a refund
IMPORTANT NOTE: Be sure to check out the demo and ask any questions about plugin features before buying (you can contact us at firstname.lastname@example.org).