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WordPress documentation builders have become one of the most essential tools to ensure that your customers, clients, and staff are well-versed in your product, project, or software.
Good documentation can help your users navigate your program better, reducing the time it takes for them to understand and become acquainted with it.
In turn, documentation can reduce the number of daily support queries & free up your customer support & technical staff to focus on more immediate matters.
However, creating documentation can be a time-consuming and technically demanding task, requiring a team effort to write, validate, code, and publish on your website. This process requires time, effort, and work hours to get it done on time.
To better manage their documentation and facilitate the creation of beautiful, readable layouts, many WordPress users are now turning to specialized WordPress documentation builder plugins.
These plugins are packed with a set of preset templates, documentation organizers, advanced customizers, and much more.
Today, we’ll be taking a look at two of the best WordPress documentation plugins that are currently making headlines for their advanced documentation creation functionality: Eazydocs and Heroic KB.
Pitting these two best documentation plugins against each other in an in-depth comparison will help you determine which one works best for you.
When Choosing a WordPress documentation plugin, you must consider the plugin with the following set of features to get the most optimal documentation-building experience.
The following are the must-have requirements for a WordPress plugin for document management:
These must-haves are, in our opinion, the new standard for WordPress documentation plugins. And you should strongly consider these points while choosing you’re next knowledge base plugin.
First up, EazyDocs is one of, if not the best, free WordPress knowledge base builder plugins, that offers an array of versatile features. EazyDocs is well known for its advanced configuration functionality and the ability to manage documentation from an intuitive dashboard.
The WordPress plugin for the knowledge base is also known for providing custom-built Gutenberg widgets that are excellent for creating wiki pages, listicles, FAQ pages, cheat sheets, and so on.
EazyDocs features a drag-and-drop editor, advanced Ajax search functionality, user ratings, and comment feedback, among other powerful features.
To increase user engagement and track analytics, the all-in-one documentation plugin can be easily customized and integrated with other plugins and services.
In addition to these handy features, the plugin also comes with shortcode support, which makes the documentation creation and drafting process more streamlined.
Heroic is a premium knowledge base plugin for WordPress that allows businesses to create and manage their own knowledge base and FAQ sections on their WordPress websites. This premium WP plugin enables users to easily create, organize, and manage documentation and support materials, providing customers with quick access to the information right from a user-friendly dashboard.
Unlike our previous pick, EazyDocs, it doesn’t have a free version. But it more than makes up for it with its excellent WordPress + Heroic KB compatibility and seamless content generation with the WordPress block editor.
The plugin is also useful because it includes an analytical tool that displays statistical data on user interactions with documents.
When it comes to ease of use and easy documentation configuration menus, EazyDocs easily takes the win with its intuitive documentation builder UI dashboard experience. The dashboard is formatted in a simplified layout that resembles the built-in Gutenberg block editor.
The documentation creation process with EazyDocs is as easy as creating a few files by clicking on “Add New,” and then clicking on the redirect button which will take you to the Gutenberg WordPress development screen.
From here, you can take full advantage of the built-in text editor screen to create a comprehensive document with text, images, code snippets, videos, listed items, data tables, and so much more.
You also get the option to use any Gutenberg widgets or third-party widgets on your documents, or you can take advantage of the built-in Gutenberg widgets for EazyDocs.
When you’re done working on your document, just hit “Publish” and you’re done. The whole process is similar to publishing an article or a blog post on WordPress.
The Heroic KB documentation builder plugin offers an easy and straightforward setup process, with an intuitive user interface that enables users to create and organize documentation.
With Heroic KB, users can easily create categories, and subcategories and manage their documentation by adding tags and keywords.
The documentation creation process on this popular knowledge base plugin functions similarly to the EazyDocs plugins with the built-in WordPress visual editor. But there are some major differences:
Other than that the process is very similar to the EazyDocs documentation creation process. It’s easy & streamlined.
EazyDocs offers an unparalleled customization experience. Clicking on the Customizer option from the plugin dashboard will take you to the WordPress Theme Customizer menu.
From here, you can individually customize every aspect of the document layout and function.
For example, you have the option to customize the documentation layout for individual documents published from this customizer option.
Changing anything from this screen will automatically change the value for its associated shortcode.
The customization possibilities are endless with EazyDocs.
Some popular options that users like to personalize:
Unlike EazyDocs Heroic has divided its customization options into multiple independent menus for ease of use.
The plugin offers all the standard customization options for a documentation builder & organizer plugin such as the ability to change the logo, page style, color, demo content installation & uninstallation, sidebar layout options, and much more.
Both plugins are exceptional when it comes to integration with WordPress. With little to no complaints about conflicts and major technical issues.
Although both are lightweight plugins that require little strong capacity. But Heroic KB does prompt its users with the option to install additional plugins’ simple functions such as adding a Table of Contents (ToC) function during the setup wizard walkthrough.
This might cause some confusion for novice WordPress users, which should be taken into strong consideration.
While EazyDocs doesn’t have any requirements whatsoever. It comes bundled with all the essential features to create comprehensive documentation, knowledge base, wiki pages, FAQs, etc.
Both plugins are well known for providing adequate resources to operate their respective plugins with any issues. They also provide extensive documentation on how each function works and basic how-to guides in the form of blogs.
EazyDocs WordPress plugin review suggests its blogs & resources are geared towards your everyday WordPress users and the tone of their content matches that.
While Heroic KB plugin review suggests its blogs & resources are geared towards brands & businesses, providing suggestions and documents, and knowledge base solutions for their target audience through their content.
And when it comes to customer support EazyDocs customer support takes the win, with a commitment to responding to support tickets between 8 to 12 hours. And the average ticket response time was even less.
The EazyDocs Support Forum & helpdesk is even faster at solving user issues & concerns. Both developers & plugin users can engage in discussions in the forums.
On the other hand, the Heroic KB plugin’s commitment to respond to Heroic KB support tickets is between 12 and 24 hours. During holidays the time can range between 24 to 48 hours. The plugin doesn’t offer a forum page like EazyDocs but offers a page with common troubleshooting tips & tricks.
EazyDocs offers both free & premium options for its users. For most use cases the core free documentation plugin is an excellent option for the creation of robust informative documents.
But for additional features and options premium options are available for yearly subscriptions & Lifetime plugin deals. You can select how many site licenses you want right from the price table and get billed accordingly and renewals will get a hefty discount.
Since it seems Heroic KB’s target audience is brands & businesses, it doesn’t offer any free versions or lifetime deals. And its premium plans are rather expensive starting at $149 per year for a single site.
Both EazyDocs and Heroic KB are excellent documentation builders for WordPress. EazyDocs is ideal for bloggers, small businesses, and startups who need a simple and user-friendly documentation builder.
While Heroic KB is ideal for businesses of all sizes, it requires a targeted approach to knowledge base builder functions.
Ultimately, the choice between EazyDocs and Heroic KB depends on your specific needs and budget. We hope this article has helped you make an informed decision on which plugin to choose for your WordPress documentation needs.
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