EazyDocs Analytics: Gain Deep Insights into Your Knowledge Base’s Performance

In today’s digital landscape, businesses understand the importance of providing valuable information to their customers. This is where the knowledge base plays a crucial role, empowering users with self-service options. 

Knowledge bases can be a very effective tool to have for sharing knowledge and reducing the time it takes for a customer query to get resolved. 

A quality assumed knowledge base page can speak for itself by drastically reducing your customer support tickets. However, to truly measure the effectiveness of your knowledge base and enhance customer support. Utilizing analytics tools is essential. 

EazyDocs, with its built-in Analytics feature, offers a comprehensive solution for gaining deep insights into your knowledge base’s performance. Not only this amazing documentation WordPress Plugins can help you produce excellent knowledge base pages. But also help you optimize your knowledge base pages as well. 

In this article, we will explore the key features of the EazyDocs knowledge base plugin’s Analytics. And how to enable this tool, and how it can help you optimize your knowledge base effectively.

Overview of EazyDocs Analytics:

EazyDocs Analytics introduces a range of features that provide invaluable data to measure and analyze your knowledge base’s performance. 

Let’s delve into each of these features:

Analytics Overview:

The Analytics Overview tab offers a detailed view of your website’s content metrics, including views, article feedback, search effectiveness, and more. With intuitive graphs and numbers, you can quickly assess the performance of your knowledge base at a glance.

Views:

The Views tab allows you to track page views and analyze user engagement. With the ability to filter data based on different time frames, you can gain insights into the popularity and trends of your content over specific periods.

Feedback Analytics:

Evaluating the helpfulness of your knowledge base is crucial for continuous improvement. The Feedback Analytics tab provides valuable information on how users perceive your pages and content. By understanding which articles are performing well and which ones need improvement, you can enhance the user experience and reduce support tickets.

Search Analytics:

With the Search Analytics feature, admins can analyze the keywords users search for on their websites. This data helps identify popular search terms, allowing you to optimize your content and improve search effectiveness. By aligning your knowledge base with user intent, you can provide better support and relevant information to your audience.

Helpful Docs:

The Helpful Docs tab enables admins to identify the most and least helpful documentation based on user ratings. This insight allows you to prioritize improvements and focus on enhancing the articles that have the most significant impact on users’ satisfaction and self-service success.

Accessing Built-in EazyDocs Analytics Monitor:

Accessing powerful Analytics tools in EazyDocs is a straightforward process.

Follow these steps to start unlocking the potential of data-driven knowledge base management:

1. Log into your WordPress website dashboard. To do so, visit: “yourwebsite.com/wp-admin.”
2. Once you’re logged in, navigate to WordPress dashboard EazyDocs Dashboard Analytics  

How Analyzing Knowledge Base Can Help You Boost Performance?

As you start analyzing your knowledge base (KB) platform through EazyDocs’ Built-in monitoring tool you will be able to take notice of how your KB website is performing over some time. And see the shifts in trends and visitors’ search patterns.

With the help of powerful information, you can now produce better content for your website that your visitors would like to see or are searching for. EazyDocs not only helps you become a better content producer but also helps you optimize your knowledge base with the provided information.

Analytics Overview: A Holistic Performance Snapshot:

Gain a comprehensive understanding of your knowledge base’s performance by exploring the detailed overview, including views, article feedback, and search effectiveness. Use this data to identify trends, spot areas for improvement, and make informed decisions to enhance the overall user experience.

This is just a quick overview of how your knowledge base website is performing, an excellent tool to glance over daily for keeping tabs on your content performance.

Views: Unveiling Visitor Patterns

Dive deeper into page views and filter data based on specific time frames. This EazyDocs documentation plugin monitoring tab can help you analyze the weekdays and daily time frames in which your website has consistent visitors.

This will help you better schedule your daily/weekly content publishing time for the most consistent visitor hours.

Feedback Analytics: Harnessing User Insights

Evaluate user feedback on your pages and content to gauge their helpfulness. With EazyDocs visitors can leave ratings & comments on your published content, and the user feedback gets analyzed by the built-in monitoring tool.

From the EazyDocs Feedback Analytics tab, admins can monitor how visitors are interacting with individual content & improve them accordingly.

Search Analytics: Unveiling User Intent

Analyze the keywords users are searching for on your website. By aligning your content with popular search terms, you can improve search effectiveness, drive organic traffic, and provide relevant information to users.

Identify the keywords with high search volume and incorporate them strategically within your knowledge base articles to increase visibility and attract more visitors.

Helpful Docs: Improving Quality and User Experience

Utilize the ratings provided by users to identify the most helpful and least helpful documentation. Focus on improving the articles that receive lower ratings to enhance the overall quality of your knowledge base. Additionally, analyze the characteristics of highly rated articles to replicate their success in other areas.

By leveraging EazyDocs Analytics, you can make data-driven decisions to optimize your knowledge base effectively. Whether it’s improving the user experience, enhancing search effectiveness, or prioritizing content updates, the insights provided by this tool empower you to take proactive steps toward better customer support.

Utilizing SEO Data Analytics:

In addition to the built-in analytics provided by EazyDocs, integrating external SEO tools such as Google Analytics, Ahrefs SEO Toolbar, Semrush, etc can further enhance your knowledge base optimization efforts.

Read more on How to Product Documentation for Search Engines with EazyDocs

By leveraging SEO data analytics, you can gain a deeper understanding of your website’s performance and identify opportunities for improvement.

Here are a few key ways to leverage SEO data analytics:

• Analytics Keywords: Utilize Google Analytics to track and analyze the keywords that drive organic traffic to your knowledge base. Identify high-performing keywords and optimize your content to boost your search engine rankings and attract more relevant visitors.
• Google Search Console & Google Analytics: Integrate Google Search Console with Google Analytics to access valuable data about your website’s indexing, organic search traffic, and keyword rankings. This integration allows you to identify potential issues, monitor your website’s visibility, and track the effectiveness of your SEO efforts.
• Organic Traffic Analysis: Analyze the organic traffic patterns in Google Analytics to gain insights into the effectiveness of your SEO strategies. Identify the sources of organic traffic, track user behavior on your knowledge base, and make data-driven decisions to improve engagement and conversions.
• Keyword Tracking and Reporting: Leverage Google Analytics to track keyword performance, generate keyword reports, and monitor changes in keyword rankings over time. This information helps you identify emerging trends, refine your content strategy, and stay ahead of your competition.
• Website Ranking Analysis: Combine SEO data analytics with EazyDocs Analytics to gain a holistic view of your knowledge base’s performance. Track your website’s ranking in search engine results pages, monitor the impact of your SEO efforts, and make data-driven optimizations to improve your visibility and drive more organic traffic.

Conclusion:

EazyDocs Analytics offers powerful tools to gain deep insights into your knowledge base’s performance. By utilizing features such as Analytics Overview, Views, Feedback Analytics, Search Analytics, and Helpful Docs, you can make informed decisions to enhance the user experience and optimize your content strategy.

Empowered with EazyDocs Analytics and SEO data analytics, you can continuously optimize your knowledge base, provide valuable self-service options to your users, and elevate the overall customer support experience. 

Stay ahead of the competition and ensure that your knowledge base remains a reliable and effective resource for your audience.