How to Optimize Your Knowledge Base with EazyDocs in 5 Simple Steps

Value of Optimizing Your Knowledge Base With EazyDocs

Web-based knowledge base KB serves as a valuable resource for customers & employees seeking answers to their questions. When optimized effectively, a knowledge base can save valuable time & resources by reducing the number of support tickets.

In this blog post, we will explore how the EazyDocs knowledge base plugin, can help you create, manage, and optimize your knowledge base. By following five simple steps, you can enhance the usability and effectiveness of your knowledge base, providing a seamless experience for users.

What is a knowledge base?

A knowledge base is a centralized database of valuable information and resources. It provides users with easy access to answers, tutorials, guides, and documentation. It serves as a self-service resource, reducing the need for extensive support.

Step 1: Optimize KB for Better SEO Results

Popular search engine platforms such as Google and Bing emphasize the importance of creating informative and interactive content in knowledge bases, rather than solely focusing on SEO optimization.

While the primary goal should be to provide valuable information and efficient resolution to users’ inquiries, there are still some considerations to enhance the appeal of your content and improve its ranking on SERPs.

Here are some key factors to consider when optimizing your knowledge base:

1. Research & understand your target audience: Gain insights into your users’ needs, preferences, & search behavior to create content that resonates with them.
2. Use relevant keywords: Identify the keywords and phrases your audience is likely to use when searching for information, and incorporate them naturally throughout your knowledge base content.
3. Optimize title & meta data: Craft compelling & descriptive title tags & meta descriptions that accurately summarize the content & entice users to click are a very important step in SEO optimization.
4. Structure content effectively: Organize your knowledge base articles with clear headings, subheadings, & bullet points to make it easy for users to scan & navigate through.
5. Incorporate internal linking: Create internal links between related articles within your knowledge base to help users discover additional relevant content & improve website navigation.
6. Use optimized multimedia formats: To keep you’re webpage light and load faster on any device, try using compressed media file formats. This also helps reduce the bandwidth it takes to load your webpage on visitors’ devices.
7. Ensure mobile-friendliness: Over 77% of US mobile users rely on their devices for knowledge and education (Pew Research Center, 2022). Ensure your website is accessible on all screen sizes for an optimal user experience.
8. Monitor & analyze user behavior: Track user engagement metrics, such as time on page, bounce rate, and search queries, to gain insights into user satisfaction and identify areas for improvement.

These are just some of the factors while optimizing your knowledge base, you can create a valuable resource that not only serves your users’ needs but also improves your visibility and ranking on search engine results pages (SERPs).

Step 2: Ensuring Structured KB Content

A well-structured knowledge base (KB) is essential for efficient information retrieval and a seamless user experience. With EazyDocs, you can optimize your KB content organization and presentation, ensuring that users can easily navigate and find the information they need.

Here’s how EazyDocs can help you create a structured KB:

1. Categorize & organize articles: EazyDocs allows you to categorize your KB articles into logical sections or topics. This helps users locate relevant information quickly and efficiently. Each knowledge base (KB) topic can be individually categorized with parent/child categories, and content tags either from the EazyDocs dashboard or the WP block editor screen.
2. Create rich titles and descriptions: With EazyDocs, you can craft compelling and informative titles and descriptions for your KB articles. These titles and descriptions serve as a preview of the content and make it easier for users to determine if it meets their needs.
3. Utilize formatting options: EazyDocs provides formatting options such as headings, bullet points, accordion options, numbered lists, and so much more. These formatting features enable you to present your KB content in a structured and visually appealing manner, enhancing readability and comprehension.
4. Implement cross-referencing: EazyDocs allows you to create cross-references with the help of its built-in Footnote feature between related articles within your KB. By linking relevant content together, you provide users with a seamless browsing experience and help them discover additional relevant information.
5. Incorporate multimedia elements: EazyDocs supports the inclusion of images, videos, and other multimedia elements within your KB articles. These visual aids enhance understanding and engagement, making your content more impactful.

By utilizing EazyDocs to structure your KB content effectively, you ensure that users can easily navigate and access the information they seek. Empower your users with a well-organized and user-friendly knowledge base using EazyDocs.

Step 3: Add Value to Your KB Page with Sidebar & Editorial Tools

To further enrich your knowledge base (KB) and enhance the user experience, EazyDocs provides a range of sidebar and readability tools. These tools offer valuable functionalities that improve navigation, engagement, and readability for your KB users.

Here are some of the features offered by EazyDocs:

1. Sticky Sidebars: With EazyDocs, you can enable sticky sidebars that stay visible as users scroll through the KB page. This ensures that important information, such as navigation menus or quick links, remains easily accessible at all times.
2. Table of Contents: EazyDocs allows you to generate a dynamic table of contents for your KB articles. This feature provides users with a clear overview of the article structure, enabling them to jump to specific sections with just a click.
3. Editable Single Doc Sidebar Area: EazyDocs enables you to customize the sidebar area of each KB article. You can add relevant links, related resources, or additional information to enhance the value and context of the article.
4. Article Voting: With EazyDocs, you can integrate an article voting system, allowing users to provide feedback on the usefulness and relevance of each KB article. This helps you gauge user satisfaction and prioritize content improvement efforts.
5. User Feedback: EazyDocs offers built-in user feedback mechanisms, such as comment sections or rating systems, which encourage users to share their thoughts and suggestions. This valuable feedback can guide ongoing improvements to your KB content.
6. Collapsible Sidebar: EazyDocs allows you to implement a collapsible sidebar, giving users the flexibility to expand or collapse the sidebar section as per their preference. This helps users focus on the content while still having access to sidebar elements when needed.
7. Font Size Switcher: With EazyDocs, users can easily adjust the font size of the KB content to optimize readability according to their preferences. This ensures a comfortable reading experience for users with varying visual needs.
8. KB PDF Printer: EazyDocs enables users to generate PDF versions of KB articles, providing them with the option to save or print the content for offline reference or sharing purposes.
9. Footnotes: EazyDocs supports footnotes, allowing you to provide additional information or references within the KB articles. This helps users delve deeper into specific topics or explore related resources.
10. Doc Badge: Highlight important titles & subjects with an editable text badge.
11. Contributor, Add/Edit doc from Frontend: Allow visitors & contributors to add value by adding & editing information on your knowledge bases with EazyDocs Contributor Feature. This is a front-end feature that enables admins to control contributor actions right from the front end.
12. EazyDocs Widgets: Take advantage of both custom-made Gutenberg & Elementor widgets to create professionally crafted content presentations.

Step 4: Creating Distinct External and Internal Knowledge Bases

As you optimize your knowledge base, it is essential to consider another crucial step that adds significant value. This step involves establishing both an internal and external knowledge base. The internal knowledge base is designed specifically for your organization’s employees, while the external knowledge base caters to visitors and customers who seek real-time assistance.

By dividing your knowledge base into these two distinct types, you can achieve multiple benefits. Firstly, the internal knowledge base serves as a valuable resource for training and empowering your employees. It allows them to access comprehensive information, guidelines, and best practices specific to your organization, enabling them to enhance their knowledge and skills effectively.

Simultaneously, the external knowledge base serves as a user-friendly platform for your customers and visitors. It provides them with instant access to relevant information, troubleshooting guides, FAQs, and other resources, reducing their dependency on support channels.

By offering a comprehensive self-service experience, you can effectively scale your support operations and alleviate the pressure on your support team.

Creating distinct external and internal knowledge bases ensures that your employees have the resources they need to excel in their roles while providing your customers with a seamless and efficient self-service experience.

By optimizing both knowledge bases, you can streamline internal training processes and enhance customer satisfaction, ultimately driving the success of your organization.

Step 5: Configure Instant Live Chat System with EazyDocs Doc Assistant

To optimize your knowledge base with EazyDocs, utilize the power of an Instant Answer Chatbot. This advanced feature provides immediate documentation chat support, scaling your support operations and guiding users to the right solutions in real-time.

EazyDocs includes Doc Helper Assistant, a robust tool combining chatbot and contact form functionalities. Users can interact with the knowledge base and receive instant answers to their queries, enhancing usability and streamlining support.

By configuring the Instant Answer Chatbot system and leveraging EazyDocs’ Doc Helper Assistant, you optimize your knowledge base, delivering a superior support experience to users. This proactive approach saves time, and resources, and ensures timely guidance and assistance.

Bonus Tip: Reach a Global Audience with Multiple Languages

In today’s global business landscape, catering to multilingual customers is essential for success. Whether you’re running a knowledge base platform, educational library, bookstore, or any other business, optimizing your content for different languages is paramount.

By utilizing translation plugins like WPML for WordPress users, you can seamlessly translate your company documentation into multiple languages.

This inclusive approach ensures that customers from diverse backgrounds feel connected, satisfied, and valued. Expand your reach, enrich customer experiences, and enhance your brand’s reputation by embracing multilingual capabilities in your knowledge base.

To Conclude Optimizing the Knowledge Base with EazyDocs

Optimizing your knowledge base with EazyDocs is crucial for enhancing user experience, streamlining support, and increasing the effectiveness of your documentation. By following the recommended steps, such as organizing content, improving searchability, utilizing sidebar tools, and integrating chatbot support, you can create a comprehensive and user-friendly knowledge base.