How Bit Apps Supercharged their Customer Support with EazyDocs

Abdul Kaioum Fayshal 1
quote-1

“EazyDocs is now a vital part of our workflow. I’ve used it across 5 products (Bit Flows, Bit Form, Bit Integrations, Bit Social, and Bit Assist) over the past 1 year, and it’s been outstanding. The UI is clean and responsive, and the ‘no slug’ option is especially useful. I’d love more control over folder icons and separate text settings for titles and sidebars. Support has been quick and reliable—highly recommended!”

Abdul Kaioum
Founder and CEO, Bit Apps

About Bit Apps

Bit Apps develops innovative WordPress plugins that empower website creators and businesses globally. Known for user-friendly and efficient solutions, their dedicated team focuses on quality and customer satisfaction, providing tools that enhance website functionality and simplify online success.

7+

Products

2M+

Total Downloads

150+

Countries

Bit Apps Team

5 Brands Powered by EazyDocs

Trusted by Bit Apps Entire Product Family

EazyDocs powers Bit Apps five product documentations with structured layouts, smooth navigation, and effortless content management.

Why Bit Apps Chose EazyDocs

Customizable Root Slug

Enjoy full control over the URL structure, set a custom root slug or remove it entirely for cleaner, more personalized links.

Subscribe to Docs

Subscribe to receive email notifications whenever a new article is added to your selected documentation.

Feedback on Selected Text

Enable users to comment and suggest edits on specific sections of your documentation for better feedback and collaboration.

Footnote

This feature allows users to insert footnotes within their text, providing extra context and detail to the information being presented.

Navigating the Challenge: A Path to Resolution

Without a comprehensive, accessible knowledge base, it becomes significantly difficult for employees, customers, or users to find prompt solutions. This unfortunate situation can result in extended, unnecessary response times and escalating frustration, ultimately leading to a substantially negative user experience

The Core Problem

Repetitive inquiries overwhelming support teams.

User Frustation

Delayed responses and lack of self-service options.

Abdul Kaioum Fayshal 1
quote-1

“We were struggling with the existing solution we had at our disposal at that time. And given how well-crafted Bit Apps plugins are, switching to EazyDocs was a no-brainer.”

See EazyDocs in Action

Results After Switching to EazyDocs

watch

40%

Faster Response Time

chart

60%

Fewer Repeated Queries

solved

90%

Self-Solved via Docs

global

100%

Fully Mobile Optimized

Discover the Power of EazyDocs, Your All-in-One Knowledge Base Solution.

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